Every new Dennis machine comes with a 2 year 'Peace of Mind' manufacturer warranty.

Our products have been manufactured to the highest quality standards and are guaranteed for professional use against faulty parts or manufacture.

- 2 years cover for all new machines

- Excellent service & repair provided by approved dealers

- Manufacturer trained expert technicians

- Fast delivery of genuine OEM parts for decreased downtime

- Extensive network of approved dealers ‘Peace Of Mind’ Warranty

All new Dennis products purchased from an authorised Dealer qualify for a 2 year warranty from date of delivery/installation. Howardson Ltd will at its discretion repair or replace any components that fail during this period. Such repairs or replacement will be made at no charge to the customer for parts or labor.

When you buy spare parts from Dennis your machine and parts are still covered, providing the machine has been serviced according to the correct service schedule outlined in your machines Operator Manual.

We also provide a 1 year warranty included with replacement (non-wearing) machine parts.

FAQs

When does the warranty period start?

The warranty period commences on upon delivery/installation of your Dennis product, and is valid provided the machine is serviced and operated as outlined in your machines Operator Manual.

What if my machine has a fault?

If you think there is a fault with your machine please speak to your dealer who will be able to help assess and process a warranty claim for you.

How do I arrange for repairs to be completed?

If the claim is approved, your dealer will arrange for the necessary repairs to be completed as well as ordering in any required parts to complete the repair.

What parts / conditions are not covered by the warranty?

Your dealer should be able to provide you with a copy of the warranty policy and a list of exclusions.

What happens when the warranty expires?

When your machines warranty expires, your dealership will be able to discuss your service and repair options going forward.

Why is my petrol  engine not covered by your warranty?

All of our petrol mowers require a Honda engine which comes with its own manufacturer warranty. In the case of a fault with your petrol engine your dealer will be able to assist with making a claim with our partners.

Are there circumstances in which a warranty claim would be denied?

Yes. Every claim is assessed on an individual basis but the most common reasons for denying a claim include:

- The parts used in previous repairs or that are connected to the fault outlined in the claim are found to not be genuine OEM parts.

- Previous servicing and repair are found to have not been completed by an approved Dennis dealer/service technician.

- Damage has occurred due to improper use of the machine, accident, abuse, misuse, water, flood, fire or other acts of nature or external causes.

- The parts perceived to be at fault are hard-wearing parts that are outlined within our list of exclusions. These include: blades, bearings, tines, bottom blades, cylinders, cables, belts and all wearing consumables.