FAQ
- When does the warranty period start?
The warranty period commences on upon delivery/installation of your Dennis product, and is valid provided the machine is serviced and operated as outlined in your machine's Operator Manual.
- What if my machine has a fault?
If you think there is a fault with your machine please speak to your dealer who will be able to help assess and process a warranty claim for you.
- How do I arrange for repairs to be completed?
If the claim is approved, your dealer will arrange for the necessary repairs to be completed as well as ordering in any required parts to complete the repair.
- What parts / conditions are not covered by the warranty?
Your dealer should be able to provide you with a copy of the warranty policy and a list of exclusions.
- What happens when the warranty expires?
When your machine's warranty expires, your dealer will be able to discuss your service and repair options going forward.
- Why is my petrol engine not covered by your warranty?
All of our petrol mowers require a Honda engine which comes with its own manufacturer warranty. In the case of a fault with your petrol engine your dealer will be able to assist with making a claim with our partners.
- Are there circumstances in which a warranty claim would be denied?
Yes. Every Claim is assessed on a individual basis but the most common reason for denying a claim include:
- The parts used in previous repairs or that are connected to the fault outlined in the claim are found to not be genuine OEM parts.
- Previous servicing and repair are found to have not been completed by an approved Dennis dealer/service technician.
- Damage has occurred due to improper use of the machine, accident, abuse, misuse, water, flood, fire or other natural external causes.
- The parts perceived to be at fault are parts that fall under 'fair wear and tear' and are outlined in our list of exclusions. These include: blades, bearings, tines, bottom blades, cylinders, cables, belts and all wearing consumables.
